Return & Refund Policy

Effective Date: August 5, 2026

At Gladiator Nutrition, customer satisfaction is important to us. We are committed to delivering genuine, high-quality products. Please read this policy carefully before placing your order.

1. Eligibility for Returns

Due to the nature of sports nutrition and consumable products, returns are accepted only in the following situations:

* You received a damaged product.
* You received the wrong product.
* The product was missing from your order.
* The product arrived with a manufacturing defect.
* The product arrived with a broken or tampered safety seal.

To be eligible, the issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns or exchanges for:

* Opened or used supplement products.
* Products with a broken or removed seal (unless received in that condition).
* Products returned without their original packaging.
* Products damaged due to improper handling or storage after delivery.
* Orders where the customer simply changes their mind after delivery.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

Please include:

* Your order number.
* Clear photographs of:
    * The product.
    * The packaging.
    * The shipping label.
    * The issue being reported.

Our support team will review the request and respond as quickly as possible.

4. Refunds

If your request is approved, your refund will be processed to the original payment method.

Depending on your payment provider, refunds generally take 5–10 business days after approval to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Replacement Policy

Where appropriate, we may offer a replacement instead of a refund for:

* Damaged products.
* Incorrect items shipped.
* Manufacturing defects.

Replacement requests are subject to product availability.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. If cancellation is approved before dispatch, any applicable refund will be processed to the original payment method.

7. Quality Assurance

Every Gladiator Nutrition product is carefully packed and quality checked before dispatch. If you believe there is a genuine quality issue with your order, please contact us promptly so we can investigate and assist you.

8. Contact Us

For return, replacement, or refund assistance, please contact us using the support details provided on our website.

When contacting support, please include:

* Order Number
* Full Name
* Email Address
* Description of the issue
* Supporting photographs (if applicable)

9. Policy Updates

Gladiator Nutrition reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.